Facebook Reach Got You Down? Make the Most of Your Paid Efforts

Pulled from eMarketer article Are You Seeing A Change In Your Organic Reach on Facebook:  http://www.emarketer.com/Article/You-Seeing-Change-Your-Organic-Reach-on-Facebook/1010755/1

As many have heard by now, Facebook is reducing the amount of reach your posts receive ongoing. Our friends over at Convince and Convert in fact have a great graph showing why this may not change (see reachpocalypse) and if you read the top 4 things you can do, this post plans on covering the second one, paying.

Lets step back for a minute and ask: is this a bad thing? How many brands started hoarding collecting fans? Think about this from an email perspective. At some point I'm interested in a brand and I sign up for email. Overtime, for some reason or another, I start to lose interest and either Gmail starts to move this email to junk folder or I unsubscribe. For Facebook though, when was the last time you cleaned out or unsubscribed from the brands and pages that you 'liked?' Most likely the answer is never, so Facebook is trying to do some clean up. This is where the Facebook news feed ads can help. 

With this change, the news feed ad space becomes an important channel, but only valuable if you can make the most of those advertisements. Enter Facebook's Custom Audiences. The best way to reach current customers and prospects. Facebook wins because smart marketers will not waste money trying to get in front of everyone and their Facebook's customers are happy because the ads they will see should be more inline with their interests.

The other advantage with these ads, you can now start to connect the dots from social to actual revenue driven offline and/or online as a result of these efforts. We'll save this for another post, but here are some opportunities to start thinking about as it relates to managed custom audiences today:

• Customers (Your CRM file)
  • Lapsed (13+ month buyers)
  • Active (0-12 month buyers)
  • Email Inactive (customers you are suppressing from your email program)
  • Un-promotable (customers you can't reach in email channel maybe as a result of unsubscribing, spam complaint, etc)
• Prospecting (All net new customers)
  • Facebook interest based look-a-likes
  • Retail based partner categories (basically lifestyle segments)
  • Spend-a-like model based on customers (this is one of the highest performing prospecting tactics at driving revenue for your business)

With the ability to connect the dots from social efforts back to real world dollars, you can continue to fine tune and optimize these audiences and prove their value to the business. Clients of mine are doing this today and seeing incredible results. It's early, but proving to be a very valuable effort nonetheless. Are you using Managed Custom Audiences today? How are your results?

Why Challenger Brands Are Well Suited To Compete in Digital

Earlier this week I had the wonderful experience of being interviewed via twitter!  No, not for a job, but to participate in ExactTarget's ET Café twitter chat interview series featured on their blog, a true honor.

The ET Café twitter interview series brings thought leaders together with digital marketers to talk about subjects of interest, and engage on the fly through the questions and answer - a really fun and fluid experience.

At my place of employment, ethology, we concentrate on working with “challenger brands” – those who are challenging leaders in their space for market share. In this interview, we discussed the concept, and explored opportunities for challenger brands today in digital.  The following is a transcript of the questions and answer portion.  ExactTarget did a great write-up of the session and created a Storify of the entire session including the live interaction with digital marketers (thank you Candice!).  Please enjoy!

1.     Q - What is a challenger brand? #ETCafe

a.      @ethology defines challenger brands as those in position, and with the desire, to give category leaders a run for their money online #ETCafe

2.     Q - What advantages do challenger brands have in digital? #ETCafe

a.      A1 While seemingly illogical, success in digital, especially in earned & owned, is more dependent on relevance & effort than cache #ETCafe

b.     A2 In many verticals, we still see lackadaisical leaders who rely on brand popularity and media because it's easy and has worked #ETCafe

c.     A3 Challenger brands can out hustle leaders in areas where time and participation matter to create a competitive advantage #ETCafe

3.     Can’t category leaders simply outspend challengers?  Especially in media? #ETCafe

a.      A1–Absolutely, BUT media contributes to awareness & amplification, & if content/context lacks, so does loyalty & media ROI #ETCafe

b.     A2–Further, successful digital programs require time: planning, participation, testing & real desire, things you must build v. buy #ETCafe

4.     Where specifically are leading brands exposed? Where should challengers start? #ETCafe

a.     A1–A few themes are important in this discussion:  relevance, community, effort & desire. #ETCafe

b.     A2-If a challenger brand can beat a leader in any combination of these, it typically translates to shifts in market share #ETCafe

c.     A3–First, do comprehensive research to make sure you truly understand your target audiences’ behavior, interest points, and needs #ETCafe

d.     A4–Search, social, & your analytics provide deep data that will allow you to be contextually relevant as a community member #ETCafe

e.     A5–These sources can tell you a lot about common interest points, vernacular, media types, & content demand  #ETCafe

f.      A6-Often, you can out customer service leaders by owning the content/conversation around all FAQs. Create #Youtility per @JayBaer #ETCafe

g.     A7-Pro-tip, if you don’t have a centralized content strategy, now is the time. Goal: improve user experience & tactical integration #ETCafe

h.     A8-We audit hundreds of company’s digital executions annually, & few, even leaders, have taken this step #ETCafe

i.      A9–Tactically, it’s best to look for earned & owned opportunities first: content, search, social, local, mobile & email #ETCafe

j.      A10–Honestly audit your efforts in terms of best practice & alignment with audience needs. Are you best in class? #ETCafe

k.      A11-Then stack rank your opportunities based on potential ROI & create a realistic plan: resources, timing, process, accountability #ETCafe

l.      A12–A big deal, make sure your plan & ops integrate around content & like tactics. Most leaders suffer from silos in execution #ETCafe

m.   A13-Finally, with media, you can’t outspend leaders, but you can be more efficient & create better ROI #ETCafe

n.     A14-If you’re promoting more relevant, higher quality, content & user experiences, your media will truly integrate & work harder #ETCafe

5.     What industries do you see the largest opportunities in?  #ETCafe

a.     A1-Retail, hospitality, finance/insurance, & healthcare are verticals where we see opportunity for challengers, but there are many more #ETCafe

b.     A2-All generally have execution silos, & most suffer from old business models with passive online practices ripe for disruption #ETCafe

c.     A3-Regardless of industry, look for areas where leaders are relying on traditional brand promotion & media v. putting in the work #ETCafe

d.     A4-Challengers may not have the biggest budgets, but they can out hustle leaders & the community will reward them for doing so #ETCafe

6.     Where can challenger brands get help? #ETCafe

a.     A1–Absolutely check out @ethology’s webinars and events on our site. We have a great local webinar next week live from #SXSW #ETCafe

b.     A2-Of course, helping challenger brands evolve & disrupt digitally is what @ethology does for a living #ETCafe

c.     A3-We’ve also done related webinars with @JayBaer, @jkrohrs & @GaryVee you can access from our site #ETCafe

d.     A4– @JayBaer philosophies align nicely with standard challenger needs. Read #Youtility if you haven’t #ETCafe

e.     A5- @Jkrohrs new book @AudiencePro is powerful as well. The practice of investing in audience is something few companies are doing #ETCafe

f.      A6- @JayBaer and @jkrohrs can also be heard on the amazing #SocialPros podcast, my industry favorite hands down #ETCafe

g.     A7- @Forrester @SharVanBoskirk has some great research coming out around the process of benchmarking digital prowess & evolving #ETCafe

h.     A8-And if going to #SXSW hit me up for a chat @ethology is sponsoring a few events -OMMA Mar 7-8, & SODA/Econsultancy on Mar 10 #ETCafe

Note that some of the referenced past decks can be found here on Slideshare

8 Social Media Tips for the Hospitality Industry

A week ago I was lucky enough  to present at Social Media for Business (SMAZ), an Arizona social media conference that draws over 300 attendees from the state and beyond.  Fred von Graf, the curator and networking machine Arizona is so very lucky to call our own, always puts on a great show, and this time, SMAZ featured Jay Baer and Amber Naslund's book tour stop for "The Now Revolution" a social media must buy, and a must see if they come to your town. I'm definitely blessed - Fred has allowed me speak multiple times knowing that I'll bring something new to the table if asked to do so.  While I've presented planning steps, resourcing suggestions, and orchestrated content marketing and strategy discussions around social at SMAZ, and have seen many others present how-to's, talk about metrics, inspiration, and more, I couldn't recall seeing an industry focused presentation beyond some great ones geared towards non-profits.  In turn, I created and presented "Social Media Best Practices for Hospitality" an industry focused tip deck that I hope you find helpful, and I hope to expand on as time goes on.

Hospitality Social Media Tips - SMAZ Feb 2011 - ethology

View more presentations from Mike Corak.

Of course, there's some number of them to allow this post to "go viral" - 8 in this case.  In order, the tips you'll find inside include:

1. Understand Content Demand In Relation to Your Business
2. Identify, Quantify, and Examine the Opportunity Around Topical Points of Interest
3. Organize Internally for Success
4. Be Hospitable (for crying out loud)
5. Encourage the Behavior you Desire
6. Social Location/Mobile Opportunities
7. Get the Right Kind of Help
8. Utilize Remarketing to Extend the Conversation

Take a look and let me know what you think.  Was there something I missed?  I've also included some references to properties doing it right - be sure to follow them for real life references beyond the relevant life of this slide deck! Thanks to Altimeter Group and Jeremiah Owyang for the great study referenced, and as always, Brian Solis and JESS3 for the Conversation Prism (I have one in my home and work offices, what would I do without it?).

Online Marketing Summit Phoenix 2010 - Search and Social Data Mining to Improve Content Relevance - Follow-up

As many of you know, Digital Marketing Strategy was honored last week to be included in Aaron Kahlow's Online Marketing Summit regional conference in Phoenix (Mike Corak - "Relevant Content is King" session, David Hibbs closing keynote panel - email expert).  A great show, and like an avalanche, OMS continues to gain steam with many of the digital industry's best and brightest attending and speaking.  The Phoenix summit was the kick-off of the new Online Marketing Summit tour, a 23 city show with stops across the US and Canada.  If it's coming to a city near you, I definitely recommend checking it out - a perfect mix of local and national insight, with strong networking opportunities.  The Phoenix version featured topics including social media, content strategy and distribution, search, email, usability and loads of case studies presented by tactical experts and communication executives alike.  It appears future shows on the tour will have more of the same - a great formula - fantastic! As a follow-up to my presentation at OMS Phoenix (Relevant Content is King)

Online Marketing Summit Phoenix - Improving content relevance through social and search data mining - content strategy

View more presentations from Mike Corak.

I would like to share some of the Q&A generated at the event and directly to me over the last few days:

Q - With Yahoo!'s purchase of Associated Content (slide 14), and the growth of other large content publishers like Demand Media, what can smaller publishers do to compete with these entities?

A - The content production and distribution game will not be won solely through the quantity of content produced, but rather, by the return on investment the produced content provides.  Extremely relevant, link worthy content that results in conversions, more than eyeballs and visits, is what both advertisers and target audiences desire, and what publishers will eventually be held accountable to.  While small publishers may not possess the ability to build content in the same mass and with the efficiency of larger players, they will have the opportunity to outwork and outsmart larger publishers through niche understanding of communities and target audiences, and frankly, creativity and relentless elbow grease.  Let's remember, content publishers don't determine what content is noteworthy - the public does, and by understanding what content is in demand (through search demand research), and what that interest means (through search and social conversation analysis), smaller publishers can get one-step closer to outperforming the competition.

Q: In reference to your navigation naming example (slides 43 and 44), should smaller players that have a harder time ranking for competitive phrases use less popular keywords?

A: No.  While it's tempting to leverage the power of a site's architecture to rank in search for all targeted phrases including less competitive long-tail phrases, you're better off using the most common vernacular in way-finding messaging to ensure you make the most relevant connections possible with the user.  Further, this behavior, along with matching linguistics in titles, meta, headlines and copy, is shown to encourage those linking to your pages to use this common vernacular in their links, helping sites rank for those more competitive phrases over time.

Q: How do you know that consumers use the same language online as they do offline?  Have you seen improved results from this type of research for communications in both online and offline communications?

A: The short answer is that we've tested this theory and it holds true in all online and offline communications.  Why?  Because requests for information and conversations online are conducted by actual real people!    More scientifically, typical offline to online behavior shows that people take interest generated offline to online tools like search engines to fulfill their interest, meaning that data taken from search shows offline content interest by nature.

Any other questions? Feel free to ask them here.  For the record, we're looking to improve the content of this presentation for future speaking opportunities, and would appreciate any feedback you may have.  Thank you as always!